Base de Conhecimento
4. What is a "dropped" email?
When an email account to which you're sending produces a bounce (most of the times, because it's non-existent), our system puts it automatically in the "bounce report" folder.
Hence, all future emails addressed to this account (and all others which has produced a similar error) won't be actually sent - and labeled as "dropped" by our system.
This happens because keeping on sending to non-existent addresses is utterly useless, and harms both your delivery rate and our servers.
That said, if you need to deliver anyway your message to a dropped account (for instance because it's existent and it's been dropped because of a temporary issue), you can do that simply erasing it from the bounce report.
Leia também
22. I have renewed my plan, but the email counter hasn't updated yet. Why?
(Visualizações: 174868)
22. I have renewed my plan, but the email counter hasn't updated yet. Why? (Visualizações: 174868)
7. How can I ask the permission to send a newsletter?
(Visualizações: 212879)
7. How can I ask the permission to send a newsletter? (Visualizações: 212879)
29. What is the "Standard Service"?
(Visualizações: 370294)
29. What is the "Standard Service"? (Visualizações: 370294)
9. Why is turboSMTP still using the free emails even if I bought a paid plan?
(Visualizações: 141932)
9. Why is turboSMTP still using the free emails even if I bought a paid plan? (Visualizações: 141932)
E se desejar cancelar o meu plano mensal?
(Visualizações: 382535)
E se desejar cancelar o meu plano mensal? (Visualizações: 382535)
|