Base de Conhecimento
31. How can I submit a support ticket?
There's two way to submit a ticket to get support from our staff.
1. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Submit Ticket” below your active subscriptions and you can choose your ticket topic.
2. From your Dashboard click on the orange button “Go to Client Area Dashboard”; click on “Tickets” on the menù (second from ther right). You'll get to the “My Support Tickets” page, here click on “Submit Ticket” and you can choose your ticket topic.
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(Visualizações: 174337)
22. I have renewed my plan, but the email counter hasn't updated yet. Why? (Visualizações: 174337)
8. How can I cancel the auto-renewal of my plan?
(Visualizações: 195842)
8. How can I cancel the auto-renewal of my plan? (Visualizações: 195842)
34. Can I use as a sender a different email address from the one I subscribed with?
(Visualizações: 143420)
34. Can I use as a sender a different email address from the one I subscribed with? (Visualizações: 143420)
5. My VAT number is not recognized when I pay using Avangate. Why?
(Visualizações: 202296)
5. My VAT number is not recognized when I pay using Avangate. Why? (Visualizações: 202296)
11. Can I send a PDF attached to my newsletter with turboSMTP?
(Visualizações: 180367)
11. Can I send a PDF attached to my newsletter with turboSMTP? (Visualizações: 180367)
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